Patient Experience Specialist

Khoo Teck Puat Hospital is seeking a patient relations/ call centre professional to handle customer enquiries across calls, SMS, email, Livechat and fax. You will educate callers on services, assist in appointment changes, and maintain patient confidentiality under PDPA guidelines. You will ensure timely follow-ups, meet department SLA, and contribute to call quality, patient experience scores, and rapid emergency responses. Mandarin proficiency is a plus, with possible office relocation in 202…

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