VP, COE Client Services

Become a part of our caring community VP, Contact Center of Excellence (COE) Position Overview: The Vice President, Contact Center of Excellence (COE) is the enterprise executive responsible for Humana ’s contact center strategy, transformation, governance, and performance. This role sets standards and drives outcomes across high volume enterprise call centers delivering consistent, high-quality, compliant, and cost-effective experience across all channels. This role establishes enterprise standards, operating rhythms, and shared capabilities (e.g., learning, analytics, and technology) while partnering closely with business segment leaders to deliver measurable improvements in customer...

Summary and match are AI-generated; verify details on the original posting.

Listed via Himalayas. All sources