Mortgage Call Center Representative - Remote (12pm-9pm EST)
Overview We are seeking to fill the role of Customer Experience Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Assist homeowners with routine or complex issues and requests in a call center environment • Use an advanced telephony system • Provide exceptional customer service, explain mortgage-based process information, and make decisions to resolve customer issues • Handle inbound/outbound calls from/to customers in a fast-paced environment while maintaining established performance metrics expectations and delivering quality service • Take ownership of the customer experience...
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