Business Analyst - Customer Complaints Transformation

Role Overview: We are seeking an experienced Business Analyst to support a large‑scale regulatory remediation and customer complaints transformation programme. This role is end to end in nature, covering change analysis, requirements definition, process improvement, and business adoption. The successful candidate will be a confident and engaging communicator, comfortable navigating ambiguity, shaping outcomes, and working closely with senior stakeholders and operational teams to drive meaningful change. A pragmatic mindset, strong influencing skills, and the ability to bring structure and clarity to complex problems are essential. Key Responsibilities: Change Analysis & Delivery Analyse...

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