Customer Experience Executive

About the Role In this role, you will be responsible for supporting the Customer Service team to help develop our customer-journey. Minimising pain points, answering customer queries and developing processes to reduce the volume of queries we have in the long term. You will be the first point of contact for Zoa clients’ customers, ensuring that all queries and issues are answered and resolved in a timely manner. Success will be measured in customer satisfaction and customer loyalty. Key Responsibilities: Answering customer queries through email, live chat, WhatsApp/SMS and social media Understanding Zoa Clients’ T&Cs to provide the correct information to customers Investigating and...

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Listed via Himalayas. All sources