Quality Grading Specialist (Polish/Russian/English Speaking)

This is an exciting new role with a young and rapidly growing company in the field of technology. The Quality Assurance Specialist will monitor service and sales calls to assess employee demeanor, technical accuracy, sales performance, and conformity to company policies and procedures. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed. Participates in customer listening programs to identify customer needs and expectations. Monitor the effectiveness and quality of incoming calls, emails and other ways of contact. Determine weaknesses in performance and establish solutions to improve. Ensure compliance with the company's...

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