L1 Service Desk Agent

Overview The Service Desk shall be a Level 1 IT service desk for the organization shall conduct the following scope of services under the said Service desk. ● KMD Hardware Support ● Password/Access Requests ● KMD Application Support ● Ticket Management via Halo ITSM Incident Management and Request Management ● Escalation Management ● Team Communications via Teams / Email Each Service Desk Agent shall contribute at least one knowledge base article per month, either by creating a new article or updating an existing one. L1 Service Desk Agents - Tasks Resolves technical problems and answers queries by telephone or self-service ticket in support of internal customers, software, network,...

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