Technical Support Specialist

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues. Key Responsibilities: Provide technical support to customers via phone, email, and chat Troubleshoot and diagnose hardware and software issues Identify and escalate priority issues to appropriate teams Follow up with customers to ensure issues are resolved and provide feedback to improve the support process Maintain...

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Listed via Himalayas. All sources