Patient Advocacy Representative (inbound call center)

Key Responsibilities: Answer incoming phone calls from patients, physician offices, and insurance companies. Make outbound calls to patients and physician offices to obtain information or provide case updates. Review case history and insurance correspondence to provide information to callers. Communicate results of a benefit investigation to patients and physicians. Pre-qualify patients for any available financial assistance. Complete special projects assigned by the management. Meet productivity and quality goals set forth by call center management. Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls. Other duties...

Summary and match are AI-generated; verify details on the original posting.

Listed via Himalayas. All sources