Telesales Quality Assurance & Training Analyst

We are looking for a Telesales Quality Assurance & Training Analyst to join our Retention Team; as we scale up and drive digital and financial inclusion across our markets. Role Overview As Telesales QA & Training Analyst, you'll sit at the point where sales performance meets customer protection, listening to real conversations, spotting where agents need support, and helping build the training that closes those gaps. About M-KOPA M-KOPA has grown to 10 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa, extending over $2 billion in credit to people building better lives one asset at a time. 86% of our customers report improved satisfaction, and 55% are accessing...

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