Scaled Customer Success Manager, DACH Growth & Retention

Serrala is hiring a Scaled Customer Success Manager for the DACH region, based in Barcelona. The role is on-site and requires native German and professional English, with a focus on retention, expansion, and scalable customer programs. You will manage high-volume accounts, leverage Planhat and Salesforce, and partner with Sales and Product to drive value post-migration. You will own lifecycle initiatives from onboarding through renewal, align with cross-functional teams, and help scale customer…

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