Senior Technical Support Engineer - FinTech IT Ops

Lula seeks a highly motivated Technical Support Specialist to join our dynamic support team in Cape Town. You will provide outstanding technical assistance to customers via phone, email, and live chat, troubleshooting software and hardware issues and guiding users through product usage and best practices. You will collaborate with the Support Team Lead, maintain infrastructure knowledge, conduct regular training, manage ITSM/ITAM processes, oversee network and IT assets, and drive continuous J-…

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