Senior Server
Work tasks: - Welcome guests warmly, assist with seating arrangements, and provide exceptional service by answering inquiries and offering menu recommendations for food and beverages. - Prepare and serve food, and hot and cold drinks to established standards, ensuring quality and consistency. - Organize workstations, operate tools and appliances in the serving and work area, and notify the kitchen of low stock levels as needed. - Operate the POS system to process cash, card, and digital payments accurately, providing receipts and resolving customer payment inquiries professionally. - Open and close the restaurant in accordance with approved Company procedures and checklists, ensuring that all required opening and closing tasks are properly and fully completed. - Prepare and maintain the customer display/service line, including baking semi-ready products, arranging products, and ensuring appropriate availability, replenishment, presentation, and cleanliness. - Organize, coordinate, supervise, and control the daily operations of the restaurant-bakery, including customer service, cleaning, storage, inventory, and overall operational readiness. - Maintain and ensure compliance with food safety, hygiene, cleaning, allergen management, occupational safety, equipment, and workplace requirements. - Guide, supervise, train, and support servers and other assigned employees; provide instructions and feedback, assess their job performance, coordinate their work and priorities, and ensure assigned duties are properly and fully completed by assigned employees. - Communicate and coordinate effectively with servers, cleaners, management, suppliers, contractors, and other service providers to support smooth restaurant operations. - Participate in and coordinate employee recruitment, including reviewing CVs and applications, communicating with candidates, conducting interviews, assessing candidates against position requirements, and supporting the selection of suitable employees. - Prepare and coordinate employee schedules, breaks, replacements, and staff deployment, adjusting staffing according to workload, absences, and operational requirements. - Monitor customer service and assist service staff when operationally necessary, particularly during busy periods, breaks, staff shortages, or absences. - Complete and monitor required production, inventory, cleaning, temperature, write-off, operational, and other records, checklists, documents, and reports. - Manage and...
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