Client Delivery Operations Manager

Wing is a fast-growing, Silicon Valley-based, venture-backed multinational startup. We are looking for an exceptional, highly motivated individual to serve as a Client Delivery Operations Manager. The Client Delivery Operations Manager is responsible for the day-to-day management, visibility, and operational health of Wing's end-to-end client fulfillment pipeline.This role ensures that opportunities and accounts move efficiently through each stage of the business, from Sales handoff, talent requirements, recruitment and staffing, candidate presentation, client selection, onboarding, launch, and early account stabilization. The Client Delivery Operations Manager serves as the central operational owner of the pipeline, continuously monitoring movement, identifying bottlenecks, enforcing timelines, coordinating cross-functional teams, and resolving process gaps that could delay revenue, staffing, or client activation. This is not primarily an administrative tracking role. The position is expected to actively manage the pipeline, challenge stalled items, drive accountability, escalate risks, and improve the underlying processes that keep the pipeline moving. Key Responsibilities 1. End-to-End Pipeline Management Own the daily operational management of Wing's active pipeline. Maintain visibility across every account and requirement from Sales handoff through successful launch. Ensure every pipeline item has a clear status, owner, next action, and expected completion date. Monitor accounts that are stalled, delayed, blocked, or at risk. Proactively follow up with responsible teams to move accounts forward. Ensure pipeline stages accurately reflect the actual operational status of each account. 2. Pipeline Health Monitoring Conduct daily reviews of pipeline movement and outstanding requirements. Identify aging accounts, stalled stages, capacity issues, and process bottlenecks. Flag accounts at risk of missing staffing or launch timelines. Monitor pipeline volume against available recruitment, staffing, onboarding, and operational capacity. Maintain clear visibility into what is entering, moving through, and exiting the pipeline. 3. Cross-Functional Coordination Work closely with: Sales Customer Success Talent Acquisition Staffing Onboarding Training Operations Product or specialized service teams Finance and other support teams when required Ensure clean handoffs between departments and prevent accounts from being delayed because of unclear ownership or...

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