Scheduler / Shift Coordinator

David Kennedy Recruitment has partnered with a reputable and established US home-care provider seeking an organised and highly responsive Scheduler / Service Coordinator to support its operations in the Washington, D.C. region. Position: Scheduler / Service Coordinator Location: Remote – supporting Washington, D.C., USA Work model: To be confirmed Employment type: Full-time Working hours: Aligned with US operations; some evening and weekend availability may be required Reporting to: Owner / Operations Management Team THE ROLE: This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues and ensuring all agreed service hours remain fully covered. The successful candidate will communicate regularly with clients, families, Care Professionals and the wider management team. The position requires excellent judgement, attention to detail and the ability to remain calm while managing constantly changing priorities. RESPONSIBILITIES: Create, manage and maintain accurate client and Care Professional schedules Match Care Professionals with clients based on availability, skills, client requirements and continuity of care Make approximately 60–80 inbound and outbound calls per day Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes Contact available Care Professionals and secure replacement cover Maintain contingency plans to support 100% coverage of scheduled service hours Monitor, document and update scheduling activity within the company’s software system Resolve scheduling concerns raised by clients, families and Care Professionals Maintain accurate client, employee and service records Communicate important operational updates and concerns to management Build professional relationships with clients, families and Care Professionals Understand client needs and identify appropriate opportunities to retain or increase service hours Protect confidential client and employee information Provide clear handovers and ensure outstanding matters are followed through to completion Support evening and weekend scheduling requirements when necessary REQUIREMENTS: Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service or a similar role Excellent spoken and written English Confident, natural and professional telephone manner Comfortable working in a...

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