Billing Operations Specialist

Traild: Who are we? Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions. If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us here. The Role: Want to be a part of our exciting growth journey? We are looking for a talented, passionate, and motivated individual to join our team as a Billing Operations Specialist, where you will play a critical role in keeping invoicing accurate and ARR movements explained in our Finance team. The role is full-time and remote, based in the Philippines, working alongside our Revenue Accountant and reporting to our Finance Manager. You will own the billing cycle end to end in Xero, set new customers up correctly from day one, and act as the single point of contact customers come to with a billing query. The ideal candidate will have hands-on Xero experience in a subscription or SaaS business, genuine attention to detail across high-volume repetitive work, and the confidence to investigate a discrepancy and explain what caused it. Key Responsibilities: Invoicing and billing accuracy Issue customer invoices accurately and on time, matched to the contract, subscription terms, and any agreed pricing adjustments Process credit notes and billing adjustments, with the right authorisation in place before anything is applied Keep customer billing records and contract terms current in Xero, so billing data...

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