Manager, Customer Success, MEA

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. Please review the job details below. What We Are Seeking Vantor is seeking a Manager, Customer Success to lead customer success across the Middle East & Africa (MEA), ensuring our customers realize maximum value from their investment while building long-term strategic partnerships. This role is both customer-facing and operational. The successful candidate will manage a portfolio of strategic accounts while leading the MEA Customer Success team, driving consistent execution, improving operational processes, and providing the reporting and insights that enable better business decisions. The ideal candidate combines strong technical aptitude with exceptional relationship management skills and has a passion for building scalable customer success practices in a fast-growing, mission-focused organization. What You'll Do Own Strategic Customer Relationships Serve as the primary Customer Success lead for a portfolio of strategic government customers across the MEA region. Build trusted relationships with operational users, technical teams, and executive stakeholders. Conduct regular operational reviews, quarterly business reviews, and executive engagement sessions. Maintain a high level of responsiveness for operational issues and mission-critical customer needs. Drive Customer Health & Adoption Monitor customer health, product adoption, usage trends, and satisfaction. Develop customer success plans that improve adoption, retention, and long-term value realization. Identify risks early and coordinate cross-functional action plans to resolve issues. Ensure customers receive maximum value from Vantor 's products and services. Provide Technical & Operational Customer Support Act as the regional customer advocate for technical and operational matters. Support customers using Vantor platforms including Hub, Nexus, Sentry, RAP and DAF, while coordinating specialist support where required. Interface directly with Product, Engineering, Help Desk and Technical Support teams to ensure timely issue...

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