Operational Support Specialist - Overnight Shift

Job Summary: We are hiring for an Operational Support Specialist. This role is responsible for supporting all sales groups for obtaining and maintaining all customer setup information, properly inputting data, maintaining accurate records, and administering customer allocations. This is a remote position with an overnight schedule, the hours will be Mon-Fri from 9:00pm - 6:00am. At Global Partners , business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Job Description: Partners with internal and external contacts to obtain all new customer setup information, including but not limited to taxes, pricing and other customer related information; ensures all records are obtained and processed within the defined timelines. Coordinates with other suppliers as applicable to ensure full setup for terminals. Understands system requirements and processes; properly inputs and maintains all customer setup information in the legacy and terminal automation systems. Handles internal and external inquiries and issues as related to customer setup information; researches and resolves all issues; further escalates issues to manager as appropriate. Serves as the point of contact for customers with allocation and loading issues; researches and resolves all issues; further escalates to management as appropriate. Communicates directly with all clients and maintains key customer relations. Compiles reports on customer setups as needed. Authorized carriers to pull off of accounts and ensures data is tied to appropriate accounts. Configure and distribute driver access cards. Monitor and manage carrier insurance documentation. Handles terminal access agreements. Requires after hours on call support – one week a month. Performs other duties as required. Additional Job Description: The following is preferred: Customer service experience, managing customer setups and maintaining data. Industry knowledge, including terminal structures (throughput or exchange), as well as understanding and experience working with Petroex codes. Excellent verbal and...

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