US - Customer Support Specialist (voice + email) (006-1392)

Looking for Philippines-based candidates Job Role: US Customer Support Specialist (voice + email), US hours Compensation range: $ 1,900 USD - $ 2,400 USD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: Full time · Night shift on US hours (about 9pm–6am Manila, adjusted for US daylight saving) The first 2–4 weeks are on the Australian day shift for training, then they move to US hours. Who We Are: At Hunt St , we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: We are an Australian company specialising in the design and supply of rainwater, gutter protection and plumbing products. We support customers across a range of residential and trade-related needs, with a strong focus on responsive service, reliable products and efficient order fulfilment. Our team is growing, and we’re looking for someone who can help keep customer requests and operational follow-ups moving smoothly. Role Overview: Be the voice of a growing Australian brand for its US customers, and work with AI every day. We’re looking for a US Customer Support Specialist to become the dedicated point of contact for our growing US customer base. Our client is an Australian company that designs and supplies rainwater harvesting, gutter guard and plumbing products to customers and trade businesses internationally. In this role, you’ll support US distributors, tank manufacturers and trade customers throughout their working day, making sure questions are answered, orders stay on track, and customers receive updates before they need to follow up. This is a hands-on customer support role combining voice, email, order coordination and logistics follow-through. You’ll also work closely with a US-based warehouse partner and use AI tools every day to help you work efficiently and accurately. Key Responsibilities: Answer US customer emails and tickets in US hours: order status, tracking, PO acknowledgements, documents, account questions Work live with our US 3PL in Houston: stock holds, paperwork, resupply, carrier issues, parcel invoice queries Watch every US order in transit and update customers before they chase Make outbound calls in a set daily block: callbacks, order queries, delivery updates, quote follow-ups; over time, regular calls to US trade...

Summary and match are AI-generated; verify details on the original posting.

Listed via Himalayas. All sources