Bilingual Medical Scheduling & Patient Support Specialist

Bilingual Medical Scheduling & Patient Support Specialist Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour About the Role This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas. This role is heavily focused on appointment scheduling and patient communication , with a high daily call volume of approximately 70 to 90 calls per day . The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation. Key Responsibilities 1. Appointment Scheduling Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations. Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients. Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements. 2. Fax Management Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information. Review incoming fax communications and route documents to the appropriate provider, department, or patient record. Accurately log, upload, and organize faxed documentation within the clinic's systems. 3. Language Interpretation Support Provide occasional language interpretation assistance between patients and clinic staff when needed. Help ensure medical and administrative information is communicated clearly and accurately across language barriers. Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication. 4. Outbound Calling Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination. Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary. Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record. 5. Patient Text Messaging Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging. Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed. Document relevant text conversations and patient responses in RingCentral and eCW to maintain...

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