HOA Collections Specialist

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, community management, and resident services. We are committed to providing dependable remote talent that helps clients improve efficiency and maintain healthy homeowner accounts. Learn more at ourassistants.com . About the Role We are seeking an experienced HOA Collections Specialist with strong AppFolio and Accounts Receivable (AR) experience to manage delinquent homeowner accounts for U.S.-based homeowners associations. This role requires a proactive professional who is comfortable making outbound collection calls, negotiating payment arrangements, and maintaining positive homeowner relationships while ensuring compliance with HOA policies and collection procedures. Key Responsibilities Collections & Accounts Receivable Monitor delinquent homeowner accounts and AR aging reports. Make outbound collection calls to homeowners regarding overdue assessments, fees, and outstanding balances. Follow up through phone, email, and written correspondence to collect outstanding payments. Negotiate payment plans and document agreements in accordance with company policies. Process payments, credits, adjustments, and account reconciliations. Prepare and send collection notices, late notices, demand letters, and account statements. Homeowner Communication Respond to homeowner inquiries regarding account balances, payments, and collection status. Professionally handle difficult conversations while maintaining excellent customer service. Resolve billing discrepancies and escalate complex collection matters when necessary. AppFolio Management Maintain accurate homeowner ledgers and collection notes within AppFolio . Update payment arrangements, collection activities, and account statuses. Generate AR aging, delinquency, and collections reports for management. Financial & Administrative Support Reconcile homeowner payments and ensure accurate posting to owner accounts. Coordinate with HOA managers, accounting teams, attorneys, and collection agencies when required. Maintain organized financial documentation and audit-ready records. Assist with month-end AR reconciliation and reporting. Qualifications & Requirements Minimum 2 years of HOA collections or Accounts Receivable experience . Hands-on experience with AppFolio is...

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