CX Intelligence Production Specialist

Work Set-up : Remote/WAH Equipment Provision: Equipment Provided Schedule: 8PM - 5AM MNL, M-F Job Summary:TheCX Intelligence Production Specialistis responsible for coordinating, producing, and managing Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the portfolio. What does a day in the life of aCX Intelligence Production Specialistlook like? Execute standardized Signal Report production workflows using approved AI skill libraries and reporting methodologies Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates Identify workflow blockers, production risks, or missing inputs and escalate issues appropriately Support continuous improvement initiatives related to reporting workflows, AI-assisted production processes, and deliverable consistency Collaborate with cross-functional teams to support reporting operations, client deliverables, and transformation initiatives Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of aCX Intelligence Production Specialist? Proven experience designing...

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