ISP Network Support Engineer

ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours On-Call: Rotating after-hours emergency support — approximately 1 week per month About the Role At Pavago , we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment. This is not a basic helpdesk role . You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments , troubleshooting complex connectivity issues and maintaining reliable, high-availability services. You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure . This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers. What You’ll Own Customer Network Support & Troubleshooting Diagnose customer issues involving: Connectivity and outages Latency and packet loss Routing instability VoIP and call-quality problems WAN and failover performance Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues . Support routers, firewalls, and Customer Premise Equipment (CPE). Investigate issues across multiple layers rather than simply escalating tickets. Document troubleshooting steps, root causes, and configuration changes. Communicate technical findings clearly to business customers. Advise customers on redundancy, failover, and network optimization. Participate in rotating after-hours emergency support. ISP Network Operations Monitor and maintain: Edge routing infrastructure Wireless backhaul systems Bonded WAN infrastructure Core ISP services Provision and configure customer network deployments. Configure: Routers VLANs Firewall rules NAT QoS VPNs Diagnose BGP and OSPF routing issues , routing loops, WAN instability, and failover events. Maintain configuration backups, firmware updates, IP documentation, and network hardening standards. MikroTik, Peplink & SD-WAN Configure and troubleshoot MikroTik RouterOS environments. Support Peplink SpeedFusion and InControl2 . Troubleshoot multi-WAN bonding and failover behavior. Support hybrid connectivity involving: Fiber Fixed wireless...

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