HEAD OF IT OPERATIONS (m/f)

FA-26033 HEAD OF IT OPERATIONS & SERVICE DELIVERY Permanent contract | BelvauxAre you passionate about research? So are we! Come and join usThe Luxembourg Institute of Science and Technology (LIST) is a Research and Technology Organization (RTO) active in the fields of materials, environment and IT. By transforming scientific knowledge into technologies, smart data and tools, LIST empowers citizens in their choices, public authorities in their decisions and businesses in their strategies. Do you want to know more about LIST? Check our website: https://www.list.lu / ContextAt LIST, IT Operations & Service Delivery is far more than a support function - it is the operational backbone that enables 840 researchers, engineers, and administrative professionals to perform at the forefront of science and technology. The Head of IT Service Delivery & Operations holds a strategic management position within the IT function, accountable for the quality, operational security, and resilience of all IT services delivered to the organisation. This role shapes how IT services are experienced across LIST - from the first contact a user has with the Service Desk to the operational security and compliance posture of the organisation's endpoints and systems. The position sits at the intersection of service excellence, operational risk, and digital workplace strategy, and plays an integral role in the IT management team alongside the Heads of IT Infrastructure, Applications, and Information Security. Moreover, it is expected from the selected candidate to play an integral strategic advisory role within the IT Service Management team and Head. And directly supports critical IT transversal projects. In a research-oriented environment where IT users range from computational scientists to environmental engineers and corporate functions, the ability to translate diverse and complex needs into reliable, well-governed IT services is a genuine strategic differentiator. This role is expected to build the operational foundations that support LIST's ambitions - today and as the organisation grows. Your team and environment - Your team - 10 people across 3 areas• Service Desk - 6 committed professionals | first line of support for 840 users across research and administrative functions• Operational Security - 3 specialists | endpoint protection, access management operations, patching, and incident response support• Software Asset Management - 1 professional | licence compliance, CMDB, and...

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