Unit Manager - Retirement New Business - Remote

Symetra is seeking a Unit Manager to join our Retirement New Business team! About the role As a first-level people leader, the Retirement Unit Manager is accountable for employee performance, workforce planning, customer issue resolution, and operational excellence. This role will be responsible for balancing people leadership and daily work among various projects and initiatives. People leadership entails coaching, leading, supervising, and developing employees as well as being a positive influence and role model. The daily work oversight includes SLA management, understanding application handoffs and workflows (within and external to the immediate team), and escalation handling. It is key that someone interested in this role is solution minded, is curious and collaborative, enjoys thinking outside the box, and manage competing priorities in a fast-paced environment! What you will do Lead, coach, and develop a team to achieve performance, quality, and service goals. Manage daily operations, workflow, and staffing to ensure service level agreements (SLAs) are met. Handle escalated customer and partner issues while driving timely resolution. Set team goals, communicate business priorities, and foster employee engagement and accountability. Build subject matter expertise and provide guidance on processes, policies, and procedures. Identify and implement process improvements that enhance operational efficiency and customer experience. Partner with cross-functional teams on initiatives, projects, and business priorities. Support hiring, onboarding, training, and succession planning to build a high-performing team. Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra “ Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.”Felicia D. -Financial Reporting Lead Senior Analyst “The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.”Sydney S. -Actuarial Associate II What we offer you We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k)...

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