Voice AI Onboarding & Integrations Specialist

Build your career with SMA Support Services ! We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing. We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients. Ready to grow your career in a supportive, international environment? Join us—apply today! Qualifications Portfolio required. Share examples of client onboardings you led, CRM integrations or automations you built, and SOPs or training materials you wrote (screenshots, docs, or Loom walkthroughs). 2+ years in client onboarding, implementation, solutions, or customer success roles at a SaaS company, agency, or Voice AI company. Hands-on experience with Vapi, Retell AI, Synthflow, GoHighLevel, or similar Voice AI and automation platforms. Experience with GoHighLevel agency/sub-account setup, SaaS Mode, snapshots, and rebilling is highly preferred. Experience connecting platforms to CRMs using REST APIs, webhooks, JSON, API keys, and OAuth; able to read API docs and test calls in Postman or similar. Experience configuring HubSpot, Salesforce, Zoho, Pipedrive, or GHL (custom fields, pipelines, workflows). Familiarity with Zapier, Make, or n8n. Working knowledge of A2P 10DLC registration and Twilio or similar telephony (number provisioning, Trust Hub). Basic understanding of DNS and custom domains (CNAME and TXT records). Basic JavaScript or Python is a plus for simple scripts and webhook handling. Excellent communication and training skills; able to explain technical setups to non-technical agency owners. Strong project management skills; able to run many onboardings at once and hit go-live dates. Strong documentation skills; writes clear SOPs and checklists. Strong troubleshooting and problem-solving skills. Ability to work independently and turn repeated setups into templates and checklists. Primary Task Own end-to-end onboarding of new agency and reseller partners onto our white-label Voice AI platform, from kickoff call to go-live. Run kickoff and discovery calls to capture each partner's use cases, call scripts, branding, CRM, calendars, and success metrics. Set up partner accounts and branding: custom domains, DNS records, branded logins, logos, color themes, sub-accounts, user roles, and permissions. Deploy and customize Voice AI agent templates and snapshots (prompts, voices, flows, workflows) on platforms such as...

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