Customer Success Manager

Job Description: Job Title: Customer Success Manager Location: Remote | United Kingdom Reports to: Director of Customer Success Employment Type: Full-time This is a existing vacancy About the Role: Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services. The role helps drive the post-sale customer lifecycle process strategy for all Tier 4 customers across our German speaking regions, namely Germany, Austria and Switzerland (DACH Customer Success team), combining people leadership, strategic relationship management, data-driven decision-making and commercial accountability. In this role, you will: In this role, you will lead our DACH Customer Success Team, consisting of 7 full-time Customer Success Executives (including 2 colleagues currently on maternity leave) and 2 part-time team members. As a player-manager, you will combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability, while maintaining direct ownership of a portfolio of customers. You will play a key role in developing and empowering the team, driving customer lifecycle growth, and delivering commercial outcomes across the region. Working closely with the Customer Success Director, you will act as a critical link between strategy and execution, taking a hands-on approach to implementing process improvements, supporting commercial initiatives, and ensuring an exceptional customer experience. Required Qualifications: Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business experience. Proven record of improving customer retention, adoption, satisfaction and commercial growth. Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance. Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous. Must be bi-lingual: English and German (spoken and written) Preferred Qualifications: Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous. Demonstrated experience leading and developing a customer-facing team, ideally across multiple markets. Degree or equivalent professional experience; relevant customer success,...

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