User Researcher

logo NN Group Taal NL EN Bedrijf logo Nationale Nederlanden - Onbepaalde tijd/Bepaalde tijd Verwijder uit favorieten Voeg toe aan favorieten Voeg toe aan favorieten We bieden je - NS Business card, ook privé te gebruiken - 13e maand en vakantiegeld - 27 vakantiedagen en 3 Diversiteitsdagen - Hybride werken Waarom Nationale-Nederlanden - Support +18 miljoen klanten - Sterk Nederlands merk - Inclusieve werkgever - Werken aan vitaal Nederland You understand our customers' behaviour, needs and motivations. Through analysis and observation, you help us create optimal customer journeys, ensuring that our customers feel well supported. What you are going to do You put the customer experience at the heart of everything you do and get to the core of the customer's needs. You determine which qualitative or quantitative approach best fits the research question and the decision that needs to be made. This could include interviews, usability testing, surveys, data analysis and experiments. You don't just conduct research upon request. You identify patterns, recognise new research questions and take the initiative to investigate them yourself. You will be part of the Research Team within Customer & Digital. Together with other researchers, you put customer needs first and help create solutions that deliver real value to our customers. You will work closely with UX designers, Product Owners and stakeholders across different domains. Your insights help them understand whether their solutions are user-friendly and accessible. Together, you translate research insights into concrete opportunities for the organisation. - You initiate customer and user research to identify and prioritise underlying opportunities and challenges. You guide colleagues in conducting validation research and ensure the quality of the research - Together with the business, you help shape the vision for end-to-end digital customer journeys - You help teams test...

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