Asset & CSI Management Analyst

Team and Position Summary The ITSM team ensures BCS ITIL processes are operationally relevant and optimised with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers. The ITSM Continual Service Improvement (CSI) Lead is responsible for driving service excellence, process maturity, operational effectiveness, and strategic improvement initiatives across the organization.The role establishes and manages the CSI practice, identifying o…

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