Major Incident Manager: Lead Critical Incident Response

Ekco in Cape Town is seeking a Major Incident Manager to own end-to-end incident handling in a multi-client MSP environment. You will decide on severity, coordinate resources, chair bridge calls, and maintain a clear incident timeline and communications to customers and internal stakeholders. You will lead PIRs, track root cause and corrective actions, and produce incident reports for governance, aligning with ITIL practices and ITSM tooling such as Halo, ServiceNow, or Autotask. J-18808-Ljbffr

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