Senior/Manager, MOM Contact Centre Services, Customer eXperience Department

What the role is: As a Senior / Manager of MOM Contact Centre Services, you'll play a pivotal role in shaping the future of customer interactions. You'll be at the forefront of managing our outsourced Contact Centre, handling close to 1.5 million annual customer interactions across various channels. What you will be working on: Drive the evolution of MOM Contact Centre (MOMCC) including the planning and design, aligning with MOM's service excellence strategies and adapting to changing needs. Ex…

Summary and match are AI-generated; verify details on the original posting.

Listed via Adzuna. All sources