Bilingual Client Success Coordinator (Channel Partnerships)

Build better healthcare together Maple 's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day. Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own. The role We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and partner organizations across Canada. In this role, you'll be a key part of the day-to-day support that keeps our partnerships running smoothly. You'll manage incoming partner inquiries, coordinate onboarding for new groups, prepare recurring reports, and help troubleshoot issues as they come up. You'll work closely with Client Success Associates, Client Success Managers, and Key Account Managers to make sure our partners receive timely, accurate, and thoughtful support in both English and French. You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's dependable, curious, and comfortable taking initiative. Your responsibilities As a Client Success Coordinator, you will: Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana Assist with...

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