Customer Support Representative

☎ Community Phone Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. 🌟 About the role We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role. 🚀 You will... Track customer concerns, identifying trends, and driving calls Work Cross-Functionally to remove customer obstacles Ensure every customer has an extraordinary experience Understand why customers wish to cancel and working on solutions to keep customers satisfied Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues 🏆 You are... Calm Under Pressure , excellent at establishing rapport, and comfortable chatting with a variety of people Kind to your core Able to Adapt quickly to change Excellent in both Verbal and Written English Communication skills A Skilled Multitasker and Organizational by nature Experience with Zendesk, Hubspot or similar technology 💰 Compensation: We are hiring globally and paying $6/hour as a base salary with additional commission potential 📆 Shifts : Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis 💙 Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team...

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