FCM - Assistant Team Leader (Marlboro Team) - USA

Assistant Team Leader (Marlboro Team) FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About the Opportunity We are looking for someone driven and adventurous to take on the Assistant Team Leader role for the Marlboro Team. The Assistant Team Leader supports the Team Leader by providing direction and vision for the team and sharing responsibilities to ensure success for the team. In addition, the Assistant Team Leader role is to develop and grow the team through continuous training and monitoring process efficiencies. Key Responsibilities Partner with the Team Leader to implement process improvements that enhance efficiency and client satisfaction Mentor team members by delivering training across payroll, phone systems, and professional development Act as a key communication bridge between leadership and the team, fostering a supportive environment Manage diverse personalities and facilitate challenging conversations with professionalism and empathy Maintain structured processes while supporting team well-being and flexibility Communicate with a solutions-focused approach to motivate and engage team members Monitor phone activity to ensure responsive and high-quality customer service Lead training initiatives and support change management across the team Generate performance reports and provide constructive feedback for continuous improvement Contribute innovative ideas to drive forward-thinking business outcomes Leverage knowledge of clients and brand to enhance service delivery Assist in scheduling, time-off requests, and workload distribution Represent the business professionally in client meetings when required Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications Minimum 6 months of experience within FCM Strong knowledge of...

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