Business Systems Analyst/ Consultant (Service AI)

Help shape the future of customer service within Retail Solutions Service. As a Business Systems Analyst or Business Systems Consultant supporting our Service AI efforts, you'll work at the intersection of business and technology to help design, test, deliver, and continuously improve AI-enabled experiences. You'll partner with business stakeholders, Product Owners, engineers, and cross-functional teams to translate customer and business needs into solutions that deliver meaningful outcomes. Our Service AI team operates with a test-and-learn mindset, leveraging customer feedback, experimentation, analytics, and continuous improvement to enhance customer and associate experiences. We're looking for someone who is curious, adaptable, collaborative, and comfortable navigating ambiguity while helping turn emerging technologies into practical business solutions. WHAT WE CAN OFFER YOU: Estimated Salary (Levels have variable responsibilities and qualifications): Business Systems Analyst I: $25.50-32.00 hourly, plus annual bonus opportunity. Business Systems Analyst II: $59,000 - $76,000, plus annual bonus opportunity. Business Systems Analyst III: $68,000 - $87,500, plus annual bonus opportunity. Business Systems Consultant I: $75,500 - $97,000, plus annual bonus opportunity. Business Systems Consultant II: $86,000 - $114,000, plus annual bonus opportunity. Business Systems Consultant III: $99,000-133,500, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: • Partner with business and technology teams to translate customer and business needs into requirements, user stories, process flows, test scenarios, and actionable solutions. • Collaborate with Product Owners, engineers, architects, operations teams, and other stakeholders to design, deliver, and continuously enhance AI-enabled service experiences. • Lead and support testing, validation, quality assurance, automated testing, and performance measurement efforts to ensure successful solution delivery. • Analyze customer journeys, business processes, operational insights, and feedback to identify opportunities to improve experiences, increase efficiency, and drive business value. • Apply a test-and-learn mindset by leveraging customer...

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