IT Support Engineer

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team supports Stripes working in offices and remotely around the world. We keep critical business systems running and support onboarding, offboarding, and everyday technology needs. We’re looking for a Tier 1 Support Engineer to join our Americas team, providing thoughtful, individualized, in-person support while collaborating with a global team. What you’ll do You’ll resolve hardware, software, and business-system issues, maintain office technology, and support executives and high-stakes meetings. This role requires in-person support, including desk setups and equipment management. Responsibilities Provide hands-on support for executive devices, including macOS and iOS provisioning, configuration, secure migrations, and travel technology readiness Support high-stakes meetings and events through advance checks, active conferencing troubleshooting, and dedicated meeting-day technical support Manage rapid incident response, containment playbooks, and dedicated ticket queues with tiered service-level agreements for sensitive executive requests Resolve technical issues for Stripes, contingent workers, and vendors in person and through email, Slack, and the ticketing system; troubleshoot hardware, scripts, automation, and applications including Google Workspace, Slack, Zoom, Jira, and Confluence, and follow up to confirm resolution Provision laptops for onboarding and fleet upgrades, support onboarding training and third-party vendor setup, and contribute to global offboarding tasks Maintain office technology, including printers, Zoom Rooms, and room schedulers; manage desk setups, peripherals, and equipment inventory with accurate asset records Create and maintain user-facing and internal technical documentation, promote established technology practices, and escalate issues to the IT Systems and Infrastructure team as needed Who you are You have the ability to take initiative on tickets and...

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