Independent Dispute Mediator and Investigator

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a disputes mediator to manage independent resolution processes for complex complaints. You will gather facts, assess regulatory requirements and coordinate with internal arbitrators to ensure fair outcomes. The role emphasizes Treating Customers Fairly, strong investigative and negotiation skills, and the ability to perform root cause analysis to prevent recurrence. Previous Ombudsman/complaints experience and RE5 are welcomed. J-18808…

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