Tax Software QA & Support Analyst

This role is fully remote, open to candidates based anywhere in the United States outside New York, with a preference for the Pacific or Mountain time zones. Based in New York? Apply to the New York posting of this role instead. A Different Kind Of Job Description At Filed , we believe in radical transparency. Everything is open: company finances, team salaries, stock options, anonymous team feedback. That extends to how we talk about this job. So instead of a list of perks, we'll start with what's genuinely hard about it, then tell you why it might be the best move you'll make. What's hard about this job Bugs don't arrive with instructions. A customer tells you "it didn't work." Your job is to work out exactly what they did, with which return, in which tax software, and make it happen again on your own screen. If you can't reproduce it, engineering can't fix it. Your ticket is the fix's starting point. Engineers will build from what you write. Vague steps mean days of back and forth while a firm waits. You'll need to be precise every time. The pace is fast. Our customers are tax firms in their busiest weeks. When something breaks, they need an answer today, and a workaround while the real fix is built. It isn't fixed until you've checked. You'll retest every fix before telling a customer it's resolved, and you'll recheck after releases that nothing else broke. Why it might be the best career move you'll make You'll sit between customers and engineering. Few roles see both sides this clearly. You'll learn how real firms use tax software, and how software actually gets built. Your work ships. A bug you reproduce on Monday becomes a fix every firm on Filed benefits from. A workaround you find saves a firm hours the same day. You'll grow as fast as we do. Filed is adding millions of dollars of revenue every quarter, and the support and QA function is still small. People who start here move into QA, product and engineering-adjacent roles. We've raised $17.2 million to date, led by Northzone, and we work with tax firms across the country, from regional practices to some of the biggest names in the profession. What You'll Own Reproducing customer-reported issues step by step, inside Filed and the tax software firms already use Writing clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data, so engineers can act straight away Answering customer tickets quickly and clearly in our support inbox Troubleshooting...

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