FCM - Dedicated Corporate Travel Consultant - Remote, USA

Dedicated Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity This role will have you arranging domestic and complex international travel for busy executives on a dedicated corporate account, including air, car, hotel and ground transportation. Before you begin your role, you will spend four weeks in paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes, exchanges and queue management. You will also need to offer exceptional customer service to satisfy our business travelers' needs. We encourage our Corporate Travel Agents to thoroughly study the travel policy of their dedicated corporate account and develop deep relationships with their travelers, so that when our valued business travelers have the need for travel arrangements, they rest assured that their needs are in the hands of a dedicated Corporate Travel professional they trust and are on a first name basis with. Our business hours are 8:00 AM to 5:00 PM CT Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Key Responsibilities Serve as the dedicated travel expert, acting as a seamless extension of the client's team Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals Ensure accurate and timely completion of reservations while meeting travelers' needs Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout Staying fully informed about airline rules, regulations, tariffs, and fare...

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