Forward Deployed Engineer

About CruxOCM CruxOCM is THE go-to automation company for heavy industry. We're backed by venture capital and are shaking things up in the energy sector. Control room operators deserve the best tools to do their jobs safely and efficiently. And let's not forget about.minimizing environmental impact and maximizing revenue! If pilots have autopilot software, why can't controlroom operators have something similar? About the Role We are seeking an experienced Forward Deployed Engineer to join our team. This role serves as the technical bridge between our customers and product teams, ensuring our software delivers value within complex operational technology (OT) environments. Leverage field commissioning expertise to drive core engineering decisions. You will work with customers to design custom integrations and complex workflow logic beyond standard playbooks, continuously returning operational feedback to the product team to accelerate scaling. We are looking for someone interested in applying their commissioning knowledge in new ways: combining proven field techniques with software, data, and adjacent technologies to deliver industry-changing products in a fast-growing technology start-up. Reporting to the Forward Deployment Engineering Manager, the Forward Deployed Engineer will collaborate with product, engineering, and sales to align on the customer’s real operational problem, the product roadmap, and the deployment strategy. This role is a unique opportunity to blend deep technical ownership with customer-facing judgment - owning the outcome in the field and helping turn that outcome into product. Job Responsibilities • Work closely with internal teams and customers to deploy, integrate, and operate our software in live process control environments until it is in production use • Write, configure, and ship the integrations, data flows, and state machine logic required to make the product work against site-specific systems, constraints, and operating practices • Commission, test, and validate solutions in customer environments; diagnose issues at the software, data, and control-system boundary and drive them to resolution • Own technical outcomes for the, not just the go-live phase, and feed field learnings, reusable connectors, and product gaps back to engineering and product • Coordinate third-party commissioning and installation personnel where needed, while remaining accountable for the technical result • Work with operators and stakeholders to...

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