Sales Development Representative & Lead Coordinator

Remote – South Africa Employment Type: Permanent, Full-Time Working Hours: Tuesday–Saturday, 18:00–02:00 SAST Rest Days: Sunday & Monday Target Start Date: 15 September 2026 Location: Remote – South Africa Salary: Approximately $1,350 USD per month, depending on experience About the Opportunity We are currently recruiting for a Sales Development Representative & Lead Coordinator to join a growing premium home-services business operating in Arizona, USA. The business specialises in high-end residential and commercial services and works with homeowners across affluent areas of the Phoenix Valley. This is a permanent opportunity for someone who enjoys customer interaction, lead qualification and appointment setting and is confident communicating with U.S. customers. The successful candidate will play an important role in managing inbound enquiries and ensuring qualified opportunities are efficiently progressed through the sales pipeline. About the Role This is a lead qualification and appointment-setting position , rather than a traditional closing sales role. You will be responsible for responding quickly to new enquiries, understanding the customer's requirements, qualifying opportunities and booking suitable appointments for the sales team. You will also manage follow-ups, assist with Instagram enquiries and ensure the CRM remains accurate and up to date. Requirements Key Responsibilities Respond to new inbound enquiries within 1–3 minutes wherever possible. Engage professionally and naturally with U.S. homeowners. Qualify leads based on: Property location Project requirements Budget Timing Decision-maker availability Set appropriate expectations around typical project budgets without providing final pricing. Book qualified onsite appointments or route suitable enquiries for remote quoting. Follow up with leads who have not responded. Follow up on open quotes and opportunities. Manage conversations through Instagram DMs and convert suitable enquiries into phone conversations. Maintain accurate customer records and notes within the CRM. Keep pipeline stages, tasks and follow-ups up to date. Escalate pricing questions, discounts, design decisions, unusual projects and other matters requiring management input. Provide a short daily summary of activity, opportunities and follow-ups. Maintain a high standard of customer service throughout every interaction. Requirements Essential 2–5 years of experience in appointment setting, inbound sales, lead...

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