Customer Service Engineer

At Azitech, strong customer communication is essential. You'll ensure structured dialogue and process continuity across our supply chain and sales networks. Key Responsibilities Customer Communication Act as first-line contact for incoming emails and enquiries. Ensure continuity in dialogue when Key Account Managers are unavailable. Coordinate responses between customers, KAMs, and suppliers. Sales & Enquiry Support Follow up on previous quotations and dormant enquiries. Log lead activity and follow-ups in CRM/ERP . Register quote logs and update statuses aligned with EN9120 requirements. Quality & Inspection Assist in Goods In / Goods Out PCB inspection documentation. Ensure inspection data is complete, archived, and linked to orders. Maintain and update KPI and performance tracking logs. Background & Skills Technical Expertise Experience from PCB manufacturing or PCB supply chain. Understanding of PCB enquiries and technical communication. Familiarity with quality documentation in manufacturing environments. Professional Attributes Highly structured, organized, and detail-oriented. Excellent written and verbal communication skills. Comfortable working inside CRM/ERP systems. Proactive mindset—ensuring nothing "falls between chairs." Reporting Structure Reports to Sales/Management, working closely with KAMs, Quality, and Operations teams.

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Listed via EURES. All sources