Global AI Product & IT Transformation Lead

Santander is seeking an AI Product & IT Project Management Manager to drive transformation of customer service experiences across assisted channels. You will lead end-to-end adoption of AI-driven capabilities across the global Contact Center ecosystem, partnering with CDAIOs, tech teams, and business units to improve experience and efficiency. The role blends deep technical leadership with strategic direction to accelerate conversational AI, automation, and analytics across global service J-188…

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