Call Centre Team Lead — Growth & Service Excellence

FirstRand Bank Limited, through DirectAxis, is seeking a Team Leader for our call centre to guide a team of agents toward performance targets while delivering outstanding customer satisfaction. The role blends sales and service, including cross-selling and nurturing client relationships. You will mentor staff, monitor KPIs, manage budgets within approved limits, and collaborate with stakeholders to improve service quality and campaign performance. J-18808-Ljbffr

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