Customer Success Manager – Remote (Americas)

SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats. We are looking for an experienced Customer Success Manager to manage and grow relationships with our existing customers. You will help customers maximize the value of SecurityBridge solutions while driving customer satisfaction, retention, renewals, and account expansion. This is a customer-facing role with strong commercial responsibility. Working closely with Sales and internal teams, you will manage customer relationships, identify risks and growth opportunities, and own the renewal lifecycle. Key Responsibilities Customer Success & Relationship Management Serve as the primary commercial point of contact for assigned customers, building strong relationships with key stakeholders. Understand customer goals, challenges, and business needs to maximize satisfaction and outcomes. Coordinate with internal teams to ensure timely support and service delivery. Conduct regular customer meetings and business reviews to strengthen relationships and gather feedback. Renewals & Retention Own the end-to-end renewal process, including pricing, contract terms, negotiations, and execution. Monitor customer health, identify churn risks, and develop retention strategies with internal teams. Maintain accurate customer records, renewal forecasts, and account activities. Account Growth & Adoption Identify upselling and cross-selling opportunities and collaborate with Sales to drive account expansion. Monitor product usage and adoption, recommending improvements to maximize customer value. Coordinate customer training and resources to support product adoption. Share customer feedback and insights with internal teams to improve the customer experience. Participate in customer meetings and industry events as needed. Required Qualifications 5+ years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology. Proven experience managing contract renewals, commercial negotiations, and revenue retention. Experience in customer relationship management, churn prevention, and account growth. Strong communication, negotiation, and stakeholder management skills. Ability to understand complex software solutions and communicate their business value....

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