IT Operations Manager

The IT Operations Manager is responsible for ensuring the effective operation, control, and governance of the organization's IT infrastructure and technology assets across the head office, retail stores, warehouses, and distribution centers. The role oversees IT asset management, incident management, equipment deployment, inventory control, and lifecycle management while ensuring IT services support business operations efficiently. A key responsibility of this role is to establish structured processes, accurate asset records, and operational controls that enable scalable IT support for the organization's expanding retail network. Key Responsibilities 1. IT Asset Inventory and Deployment Management Manage the central inventory of all IT equipment, including computers, laptops, POS terminals, scanners, printers, networking equipment, mobile devices, and peripherals. Ensure all incoming IT equipment is properly received, inspected, tagged, recorded, and stored. Plan and coordinate deployment of IT equipment to new and existing retail stores, warehouses, and distribution centers. Maintain complete documentation of equipment movements including receipts, transfers, deployments, returns, repairs, and disposals. Conduct periodic physical inventory counts and reconcile inventory against system records. Investigate and resolve inventory discrepancies promptly. Ensure adequate inventory levels are maintained to support new store openings and operational requirements. 2. Retail IT Incident Management Establish and manage a structured IT incident management process for all retail locations. Ensure incidents are properly logged, categorized, prioritized, assigned, monitored, and resolved within agreed service levels. Coordinate with internal IT teams and external vendors to resolve incidents efficiently. Analyze recurring incidents and implement preventive or permanent corrective actions. Produce regular reports on incident trends, root causes, response times, and service performance. Continuously improve incident response procedures to minimize downtime affecting retail operations. 3. IT Asset Register Rebuild and Asset Verification Project Lead the organization's IT Asset Register reconstruction project by: Conducting a comprehensive physical inventory of all deployed IT equipment across all locations. Verifying equipment ownership, location, assigned users, and operational status. Reconciling physical assets against accounting records and existing IT inventories....

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