Director, Product Owner – Digital Online Sales Experience

Description We are seeking an exceptional Director, Product Owner (DPO) to lead the Digital Online Sales Product Owner team within Direct Distribution, a critical growth engine for Liberty Mutual . This is an exciting opportunity to join Direct Distribution at a pivotal time as we continue to evolve how customers shop for and purchase insurance online. As customer expectations and shopping behaviors change, we're focused on delivering faster, simpler, and more personalized digital experiences that help customers confidently find the right protection for their needs. As a DPO, you'll lead the team responsible for advancing the products and experiences that power the online insurance shopping journey. Partnering closely with our VP of Digital Sales, as well as teams across Experience Research and Design, Tech, Insights & Solutions, Product, and more broadly across the enterprise, you'll help translate business priorities into product strategies, roadmaps, and capabilities that improve the customer experience and deliver measurable business results. We're looking for an exceptional leader who combines strong product instincts with the ability to translate strategy into meaningful outcomes. The ideal candidate thrives in ambiguity, builds domain expertise quickly, leverages data and customer insights to inform decisions, and brings teams together to drive alignment and action. Most importantly, you'll lead and develop a high-performing Product Owner team that is relentlessly focused on improving the digital shopping experience and delivering outcomes for our customers and the business. Key Responsibilities • Translate business strategy into product outcomes: Partner with stakeholders and cross-functional teams to translate business priorities into clear product strategies, roadmaps, and OKRs that drive growth, improve customer experiences, and deliver measurable business value. • Advance the digital shopping experience: Lead product efforts to simplify and improve the end-to-end online quoting and purchasing journey, reducing friction, improving conversion, and helping customers confidently select the right coverage. • Shape and manage product roadmaps: Establish and continuously refine roadmaps across key digital focus areas, balancing near-term optimization opportunities with longer-term investments and capabilities that support the evolving needs of the business and our customers. • Establish effective operating rhythms: Build consistent ways of working...

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