Records Retrieval Agent 3 - Special Assignment Team

Overview The purpose of the Records Retrieval Agent 3 is to represent the clientele of Cotiviti in requesting and obtaining medical records from healthcare providers and, as required, process requests that require a higher level of expertise; while maintaining adequate production and quality levels through tracked metrics. Responsibilities Contact provider offices to request copies of medical records, focusing on tier three work allocations (locations retaining 51+ records, requests aging 22 + days). Work with specialty skill teams to provide operational support to the department, copy services, coordinate Onsite and EMR retrieval activities, agent support, etc., as directed. Identify and coordinate the method for record retrieval with provider offices, and, when needed, perform general troubleshooting of requests for account managers, clients, and facilities supporting EMR retrieval. Maintain professional and frequent contact with provider offices throughout the record retrieval process. Provide accurate and timely updates on the record retrieval status to Cotiviti clients, including the possibility of generating aging reports and performing audits to ensure competitive and timely service. Completes all responsibilities as outlined on annual Performance Plan. Completes all special projects and other duties as assigned. Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications High school diploma, GED or equivalent work experience. Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role, as well as mastery of workflow and proprietary systems. Ability to communicate clearly through verbal and written communication, using proper spelling and grammar. Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures. Must be able to work well in a collaborative team environment and be willing to provide essential overlap and coverage in other areas of the agent hierarchy that feeds to this role. Demonstrated understanding of HIPAA regulations. Mental Requirements: Communicating with others to exchange information. Assessing...

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