Customer Launch Lead

Money stress is the biggest productivity killer in the workplace - My Money Matters exists to change that. We're building an app that improves employees' finances automatically every pay day - giving them financial tools that directly improve their financial health with less effort. Every pay day is an opportunity to build better money habits. We make it easy. Employees can accelerate retirement savings with tax-efficient pension top-ups, build a safety net effortlessly with auto savings, or access their already-earned salary ahead of pay day for emergencies. For employers, fewer employees with money worries means more focus on work. We're trusted by major organisations including the NHS, and we're growing fast. The Customer Launch Lead leads My Money Matters ' Launch team: the function responsible for taking every new employer from contract signature to a live, well-adopted account in under 30 days. The role combines hands-on ownership of our highest-value and most complex launches with managing and developing a small team of Customer Launch Managers. This role reports into the Head of Account Management, reflecting that launch is the first chapter of the ongoing account relationship - get it right, and Account Management inherits a live, well-understood account that is ready to grow. Key Responsibilities Leading launches across the team Hold the portfolio view of every launch in flight across the team, tracking progress against the 30-day target Allocate incoming launches to Customer Launch Managers, matching complexity to experience and keeping workload balanced Act as the escalation point for launches at risk, stepping in to unblock or reassign as needed Own the handover from Sales at contract signature for the most complex or highest-value accounts, confirming scope, products, key contacts and launch date Run kick-offs and agree launch plans for your own portfolio, alongside overseeing the team's Set and track pre-launch sign-up targets across all the team's launches, directing employee communications with the employer and Marketing Own the handover to Account Management for your own launches, and quality-check the team's handovers, so every live customer is passed on with a clear record of scope, stakeholders, sign-ups and next opportunities Standards and continuous improvement Maintain and evolve the team's launch playbook, templates and tools, so launches stay fast, consistent and repeatable Spot patterns across launches - common blockers, slow...

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