Senior Manager QA Engineering

Overview The Senior QA Engineering Manager leads quality engineering strategy and execution across one or more product portfolios, owning both the technical direction of test automation and the people leadership of a QA engineering organization. This leader partners closely with engineering, product, and delivery teams to embed quality throughout the software lifecycle, builds and scales high-performing automation and QA team — including offshore and distributed talent — and drives a zero-defect culture through rigorous metrics, root cause analysis, and continuous improvement. The role blends hands-on technical leadership in test automation architecture, CI/CD, and AI-based testing with senior people-management responsibilities such as hiring, coaching, and career development. Responsibilities Quality strategy and automation leadership Define and own the test automation strategy across multiple products and portfolios, architecting scalable API-first and UI automation suites built on shared, reusable test libraries. Guide teams to evaluate and adopt new tools and technologies - including AI-based test automation frameworks, and RPA - to provide faster feedback to development teams. Establish the test strategy covering data management, pre-production/staging environments, system integration, and end-to-end testing. Drive CI/CD practices and cloud-based tooling (Azure/AWS) across the QA function. Oversee Quality Corrective Action Board (CAB) and Zero-Defect Planning (ZDP) processes; track defect leakage and lead root cause analysis (RCA) to continuously improve test coverage. Actively participate in sprint planning and estimation, providing effort and timeline estimates for automation and QA deliverables to support predictable, on-time releases. Define and report key quality metrics — including functional and automation test coverage, defect density, and test execution velocity — to drive data-driven quality decisions. Team leadership and people management Lead, coach, and grow a team of QA and automation engineers and QA leads — including offshore and distributed staff — fostering an inclusive, high-performing culture. Own hiring, onboarding, performance management, career development, and retention for the QA engineering organization. Set clear goals, provide regular feedback, and manage team knowledge-building and cross-training across key applications. Act as a change agent, championing quality ownership and continuous improvement across the QA program....

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